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Caterpillar Service
For all service-related matters, please contact the service center directly.
The authorized warranty service is Resete.
Delivery to service:
You can send the device to our service free of charge via letter delivery, using the address below:
Resete/New Life Holding Oy
Identifier 5022231
00003 REPLY POST
The sender is responsible for proper packaging of the shipment. The maximum size for letter mail by Posti Oyj is 250 mm x 400 mm x 30 mm and maximum weight is 2 kg.
Always include the warranty certificate with the device (if it is a warranty service).
Shipments larger than letter size should be sent using Resete's customer return identifier 658328
Resete / New Life Holding Oy
Hiomotie 30
00380 Helsinki
Contact information
huolto@resete.fi
Tel. 0600 0 1060 (1.49€ min + local/national rates)
The sender is responsible for the proper packaging and protection of the device during transport. Resete/New Life Holding Oy is not responsible for any damages or loss of the device during shipping.
Please take the following into account when sending devices for service:
• Always keep the SIM card to yourself. You may also keep any accessories with the device unless they are related to the fault. It is advisable to send the battery along with the device.
• Back up any data stored on your phone (calendar, address book, and messages, pictures, and music files) if necessary. Resete offers a data backup service for a fee, ensuring your data is preserved.
• Remove the security code before service. If the security code is active when the device is serviced, the device will need to be reset, which may temporarily erase the fault and complicate its localization.
• Indicate whether the service is covered under warranty or is a chargeable service. In warranty cases, include the purchase receipt with the device for warranty validity verification if necessary.
• Describe the fault in the device as clearly and accurately as possible. This aids in the processing of the device at service. Remember to include your contact information.
Please familiarize yourself with our delivery terms and the checklist for sending devices for service on our website resete.fi.