Delivery Terms
Online Store Delivery Terms Briefly:
1. Products ordered from the online store have a 14-day return policy. Registered loyal customers of the online store have a 30-day return policy. The return conditions are presented in detail in section 4 below. Return is at the customer's expense.
2. Products in stock will be shipped within 1–3 working days, thus the general delivery time is 1 - 5 working days depending on the delivery address. If an ordered product has exceptionally run out of stock, the customer will be notified as soon as possible.
3. If an incorrect or defective product is delivered to the customer, they must inform customer service of Euronics.fi immediately by email at info(a)euronics.fi or by phone at 010 197100 (weekdays from 8:00-16:00).
4. Euronics.fi is not responsible if the delivery of the order is hindered, complicated, or delayed due to factors outside of Euronics.fi's control, such as war, natural disasters, export or import bans, authority decisions, public transportation disruptions, or any other similar events hindering or preventing Euronics.fi's operations (force majeure).
NOTE! Stores cannot answer questions regarding online store orders.
Delivery and Usage Terms
1. COMPANY NAME
The Euronics online store (www.euronics.fi) is maintained by Kauppiasosuuskunta Tekniset / Euronics.
Kauppiasosuuskunta Tekniset / Euronics
Business ID 1797057-2
Address: Kutojantie 6-8, 02630 Espoo
Euronics online store customer service
Phone number 010 197100 (weekdays from 8-16)
Email: info@euronics.fi
Chat on website: www.euronics.fi
Consent to the Processing of Your Personal Data
By placing an order, you consent to the use of your personal data. See the privacy policy here.
2. DELIVERY TIME, DELIVERY METHODS AND ADDITIONAL SERVICES
Delivery Time
Products in stock will be shipped within 1-3 working days. Thus, the general delivery time of our products is 1-5 working days, depending on the delivery address. In the fastest case, you may receive the order as soon as the next working day. We always strive for the fastest possible delivery. The final delivery time is influenced by the distribution time of the transportation company as well as the locality where the order is delivered and any additional services that may have been selected for the order. We will contact you as soon as possible by email or phone if we notice that the delivery time is taking longer than usual.
The availability information provided by the online store represents the stock availability of the online store, not a local store. Check for localized availability directly with the store. You can also order a product for pickup at the store, and we will deliver the product to the store of your choice.
Delivery Methods and Additional Services
Always provide your phone number when placing an order for scheduling the delivery time or receiving arrival notifications.
When you provide your email address in the order details, you will receive a tracking number by email during the delivery phase, which allows you to track your order's progress (tracking is included in postal deliveries; Pickup from the Post office and pickup from Post's parcel locker). It is also possible to track packages via OmaPosti. The delivery options from the online store depend on the product you purchase. When purchasing multiple products, it is possible that some products will be delivered separately. For example, if you order a phone and a television, it's possible you will receive them in different deliveries.
Reserve and Pick Up Free of Charge - Reserve and pick up a product from the online store and make the payment upon collection at our store. The reservation is available for pickup in as little as 30 minutes. We will notify you by phone when your reservation is ready for pickup. Pickup is only during store opening hours.
Pickup from Store Free of Charge - Pick up your order from an Euronics store. We will notify you by phone when the products you have ordered are ready for pickup at our store. If the product is not available at our store, we will order it there. Euronics stores: https://www.euronics.fi/i/myymalat/199/
Parcel for Pickup from Parcel Locker €4.90 - You can also choose to pick up ordered products from your selected Post parcel locker. Limitations: Large products cannot be ordered for pickup from parcel lockers (maximum allowed dimensions for the shipment: 100 x 60 x 60 cm/25 kg). Post service points on the map: https://www.posti.fi/fi/palvelupisteet-kartalla
Parcel for Pickup from Post Office €5.90 - Delivery to a Post pickup point, which is determined by your home address. Limitations: Large products/appliances cannot be ordered for pickup from Post Office (maximum allowed dimensions for the shipment: 100 x 60 x 60 cm/25 kg).
Home Delivery €44.90 - Home delivery as agreed. Delivery days on weekdays. In larger cities, delivery is possible on weekdays until 9 PM. In other areas, shipments are delivered by 2 PM or 5 PM. The service includes one delivery attempt.
Restrictions and Conditions:
- The service includes unloading the shipment from the transport unit to the recipient's apartment, up to the immediate vicinity of the outside door.
- The physical size and weight of the product (over 85 kg) may obstruct delivery to the apartment, in which case the product would be delivered to the immediate vicinity of the outside door (for example, side by side refrigerators, home freezers, and other larger refrigerators).
- There must be unobstructed access to the location.
- The recipient is responsible for adequately protecting the floors.
- Does not include removal of packaging materials.
Delivery Information and Cancellation of Delivery:
- The transportation company will contact you before delivery, at which point a more specific time for delivery will be agreed upon. Inform the transportation company in advance about any issues that may affect the delivery to the address, such as narrow roads, door codes, stairs, access to the door, etc. Ensure that the driver has unobstructed access to the delivery location and that any potential obstacles to the delivery have been cleared. Remember to protect the floors and materials, as the driver will not remove their shoes for safety reasons, and the delivery equipment may include hand trucks.
- If the ordered delivery cannot be made due to reasons attributable to the customer, we will not refund the delivery costs incurred and we will charge for a new delivery.
- If cancellation of the ordered delivery is made too late and cannot be responded to, we also will not refund the delivery costs to the customer.
- Remember to keep all documents related to the order and delivery of the product.
Additional Services (installation/connection of devices, removal of old devices)
Please note that additional services may slightly extend the delivery time. Check the service availability by entering your postal code on the product display page, before adding the product to your shopping cart. The selection is successful if the service is available in your area. The service is available in limited areas.
Removal of Old Devices - Only in connection to home delivery. Limitation: The stove and oven must be disconnected unless a new connection is ordered as part of the delivery. This is because it requires an electrician.
Appliance Connection - Only in connection to home delivery. Connection occurs at the designated location, and does not include piping or disconnection of the old device. The customer is responsible for ensuring that necessary connections, such as water connections, are available at the location.
Other Restrictions - Please note that Euronics online store can only deliver within the country. We do not deliver to Åland. Otherwise, the delivery area is all mainland Finland, excluding specific islands behind special ferry and boat connections. However, it is advisable to ask about this from the nearest store. Contact directly Euronics Åland store.
3. PAYMENT METHODS
Products, delivery costs, and additional services are paid at the time of order. Payment is made through payment service providers Paytrail or Klarna.
Products and their delivery costs are paid at the time of order. Payment can be made using the following methods in the online store: Siirto, MobilePay, Pivo, OP Invoice, OP Credit, Walley invoice & payment by instalments, Apple Pay, Klarna Pay Later, Nordea, Aktia, POP Bank, Savings Bank, Oma Savings Bank, Ålandsbanken, OP, Danske Bank, S-Bank, Handelsbanken, as well as card payment methods Visa, Mastercard, and American Express.
PAYTRAIL
The payment mediation service is operated by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on your bank statement or card invoice, and it mediates the payment to the merchant. Paytrail Oyj has a payment institution license. In the case of complaints, we request that you first contact the supplier of the product.
Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/kuluttaja/tietoa-maksamisesta
More information Delivery and Payment Methods
KLARNA
Klarna's payment methods
Together with Klarna Bank AB (public) (head office address Sveavägen 46, 111 34 Stockholm, Sweden), we offer the following payment methods, where payment is made directly to Klarna:
- Invoice: the payment period is 14 days from the delivery of the products. The conditions of the Klarna invoice are available here.
- Flexible instalment payment: you can pay for your purchases flexibly in monthly installments, with a minimum amount of 1/100 of the debt amount (but always at least 5.00 EUR including interest on the outstanding debt).
- Fixed instalment payment: you can choose different monthly installment options at checkout. Installments decrease monthly as the outstanding credit amount decreases.
- Promotional invoice: if an option for extended payment within 1–3 months has been offered for an initial fee in connection with your purchase (e.g. "Buy now, pay in February"), you can pay for your purchases according to the terms of the promotional invoice.
- You can find the terms for flexible instalment payment, fixed instalment payment, and promotional invoice here, along with standardized European consumer credit information.
You can find more information about Klarna here and Klarna's terms of use here. Klarna processes your personal data in accordance with applicable law and Klarna's privacy policy.
4. RETURN AND CANCELLATION
If you wish to cancel or return your order, always contact our customer service at info@euronics.fi or by phone at 010 197100 (weekdays from 8:00 - 16:00).
The right to return is 14 days from the receipt of the product you ordered. Registered loyal customers have a return period of 30 days. The item must be returned in the manner designated by the seller within a reasonable time from the moment the return/cancellation notice has been made. The return product must include the original packaging intact, as well as all original parts, materials, and documentation included in the original packaging.
Damage/wear to the product or its parts or significant deficiencies in packaging may result in a decrease in value. Once you have received the product, it must be kept essentially unchanged and undiminished until you decide to keep the goods. However, if you have started to use the item and want to cancel the contract, you are responsible for the product's diminished value. A product is not considered to have been used if handled as necessary to confirm its nature, characteristics, and functionality (Consumer Protection Act Chapter 6 Section 18). The right of return applies only to purchases made from the Euronics online store.
Limited Right of Return/Cancellation
Some products have a limited right of return. This means that the right to return ends if the product's packaging is opened. Limited return and cancellation rights apply to the following products, product groups, services, and other analogous products/services:
- Electronic services, whose delivery has already commenced, e.g., subscription or pay channel cards.
- Installing a computer's operating system ends the right of return.
- Custom ordered and manufactured products or separately modified products.
- Goods that cannot be returned for resale, e.g., ink cartridges and blister-packed products.
- Hygiene products, such as razors, hair care devices, air purifiers, lady shavers, thermometers, earphones, wellness devices such as various massage devices, and other similar products.
- Sealed products or software, games, that have been opened. The seal of the delivered sealed product must be intact.
- Transport, delivery, services, and installations.
For returns, the product must be packaged separately and well padded. Do not return the product in the sales packaging. Place at least 10 cm of padding around the product. Use the packing materials that came with the product as assistance. If return instructions have been clearly neglected, the customer is responsible for any damage that may have occurred to the product.
Return Costs
Return via Post - €8.90
Items can be returned via Post which can be delivered as a normal parcel. The maximum shipping weight is 25 kg. You can obtain a return contract number and return form from our customer service if needed. We ask that you return products with the necessary information by Post customer return to the address:
Euronics Heinola
Kauppakatu 11
18100 HEINOLA
Phone: 0413180019
We will deduct the return costs from the total amount of the order. Keep the receipt you receive (tracking number), otherwise we cannot verify a possibly lost parcel.
Return of Large Product - €80
If you wish to return a product that cannot be delivered as a normal parcel due to its size or weight, a paid pickup service can be ordered for the product. We will charge €80 per product/pickup service for the paid pickup service. Such products include large appliances like dishwashers, washing machines, dryers, refrigerators, freezers, microwaves, home theaters, soundbar systems, and other similarly large products above 26 inches.
The customer must be present at the agreed time when the product is collected. If the pickup cannot be performed due to the customer's absence, we will also charge €80 for another new pickup order. The product should be placed ready for transport near the outside door for easy pickup. We will deduct the costs incurred from each pickup service (at least €80) from the total amount of the order. If the total amount of the order is not sufficient to cover the costs, we will bill these separately.
Missed Delivery - €20.00
If an order is not picked up from the post and no cancellation of the order is notified to our customer service in accordance with our delivery and usage terms, we will not refund the delivery or return costs of the order, and we will charge processing fees for the return: €20.00. These will be deducted from the amount to be refunded.
Other Information
Euronics online store will refund the customer's payments within 14 days of the return of the product at the latest. The refund will primarily be made in accordance with the payment method used for the order. Any procedures contrary to our terms will lead to the loss of the right of cancellation. We do not redeem packages sent via cash on delivery.
The customer can cancel their order if the delivery has not occurred within a reasonable time. According to the law, the product must be delivered within 30 days at the latest unless otherwise agreed. Cancellation of the order must always be reported to our customer service. We strive to notify our customers as quickly as possible by email or phone if the delivery time deviates from the norm. Euronics.fi reserves the right to cancel the order and refund money to the customer's account.
5. COMPLAINTS, DAMAGED DELIVERY, WARRANTY AND LIABILITY FOR DEFECTS
All complaints related to the order or delivery should be sent as soon as possible or at least within seven (7) days of receiving the order to: info@euronics.fi or by phone at 010 197100.
Report any possible transportation damage immediately and ask the driver for a receipt on the shipment.
The warranty is an additional benefit offered to the customer by the seller, the manufacturer of the goods or the importer. The warranty provides better rights than the legal liability for defects, which are defined either by time or scope. For instance, the seller may offer the opportunity to make a complaint about the product even if the defect was caused by the user themselves. All products purchased from Euronics come with a warranty. The warranty period and coverage varies by product. On the other hand, liability for defects is statutory and is defined for all products.
6. DISPUTES
Any disputes are always attempted to be resolved through negotiation. However, if an agreement cannot be reached, you have the right to refer disputes related to the contract to consumer advice (www.kuluttajaneuvonta.fi) for handling or request the Consumer Disputes Board to resolve the matter. www.kuluttajariita.fi.
Alternatively, you can also initiate a dispute resolution process through the EU's online dispute resolution platform (ODR). http://ec.europa.eu/odr.
7. EURONICS PROTECTION
Euronics Protection offers additional coverage for the product you purchased
By placing an order, you accept the terms of the Euronics Protection insurance. See the terms of use here.