- Services and Benefits
- Service and Support
- A-Link Service
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Doro Service
For service inquiries, please directly contact an authorized service center.
Elcare Nordic Oy
Silvastintie 1
01510 VANTAA
Customer service point: Silvastintie 1, 01510 Vantaa (Mon-Fri 8:30 AM - 3:30 PM)
Please note the exceptional opening hours of the customer service point and customer service, thank you.
Customer service: huolto.fi@elcare.com, Tel 010 574 5200 (Mon-Fri 9:00 AM - 4:00 PM)
When calling from a mobile phone 8.35 cents/call + 17.17 cents/min (VAT 24%). When calling from a landline 8.35 cents/call + 6.00 cents/min (VAT 24%)
Doro Support
Phone: 09-3157 7346
Email: support.fi@doro.com
Open Mon-Fri 9:30 AM–5:30 PM
Warranty Period and Limitations
The warranty is valid from the date the user purchases the product. Separate components within the product may have different warranty conditions and coverage periods.
Original Warranty
A) 24 months for mobile phones or landline phones.
B) 12 months for accessories included in the delivery, such as batteries, chargers, headphones, cables, cases, and covers.
Service and Repair Warranty
The warranty is valid from the purchase date and does not change if the product is sold or repaired, as long as the product has been sent to an authorized Doro service center. The warranty covers repaired or replaced parts for the entire remaining original warranty period or 60 days from the repair or replacement date, whichever is longer.
Damages Not Covered by Warranty
A) Normal wear and tear (batteries and displays)
B) Damage resulting from dropping the phone and/or unauthorized use
The original warranty does not cover damages caused by battery short circuits or other damages resulting from the use of non-Doro original accessories. The original warranty becomes void in the following situations:
The device has been opened, modified, or repaired by someone other than an authorized service center
The device has been repaired with non-Doro original parts
The device has been exposed to moisture, extreme environmental and temperature conditions, corrosion, oxidation, or chemicals
The serial number of the device has been removed or rendered unreadable
The device has been charged, damaged, or treated with software not approved by Doro
Warranty Certificate
A condition for warranty service is that the product is sent to an authorized Doro service center with an acceptable proof of purchase