Honor Service

Honor

Warranty period 24 months

DOA period 7 days, the product must be sent for service in its original packaging with all accessories included.

All accessory warranty exchanges are handled by Euronics.fi customer service info@euronics.fi

Warranty periods:
Protective cases 1 month
Wired headphones 3 months
Bluetooth headphones 12 months
Power banks 12 months

Honor phone service instructions

 

Please contact the service directly for all service-related matters.

The authorized warranty service is Resete.

Sending to service:

The device can be sent to our service free of charge using a letter package, using the address below:

Resete/New Life Holding Oy
Identifier 5022231
00003 RESPONSE MAIL

The sender is responsible for proper packaging of the shipment. The maximum size for letter mail from Posti Oyj is 250 mm x 400 mm x 30 mm and the maximum weight is 2 kg.

A warranty certificate must always be included with the device (if it is a warranty service).

Shipments larger than letter size should be sent using Resete’s customer return identifier 658328

Resete / New Life Holding Oy
Hiomotie 30
00380 Helsinki

Contact Information

huolto@resete.fi
Tel. 0600 0 1060 (1.49€ min + local/national rates)

The sender is responsible for proper packaging and protection of the device during transport. Resete/New Life Holding Oy is not responsible for any damages or loss of the device during transport.

Please take the following into consideration when sending devices for service:

•    Always keep the SIM card for yourself. You may also keep the device accessories for yourself unless they are related to the fault. It is advisable to send the battery with the device.

•    Make backups of any information saved on your phone (calendar, address book, and message data, photos, and music files) if necessary. Resete can do this for you with a paid data storage service, ensuring data preservation.

•    Remove the lock code from use. If the lock code is active when the device is being serviced, the device will need to be reset to factory settings, which may temporarily erase any fault and complicate its identification.

•    Indicate whether it is a warranty or paid service. In the case of warranty service, please include the purchase receipt, which can be used to verify the warranty validity if necessary.

•    Describe the fault in the device as clearly and accurately as possible. This will aid in the processing of the device at service. Remember to include your contact information.

Please familiarize yourself with our delivery terms as well as the checklist for sending items for service on our website resete.fi.