JBL Service

Low Cost products* (exchangeable) - suggested price under 129 VAT 0%
High Cost products (serviceable) - suggested price over 129 VAT 0%

Low Cost products*
Low cost products: all products defined by the factory with a suggested price under 129€ are Low-Cost products. These products are often exchanged after inspection.
Please contact the retailer or Euronics online store customer service.

High Cost products
For products with a suggested price over 129€, always contact service.
Required information: purchase or warranty receipt, quantity, product code, EAN code, serial number, and fault description.

Elcare Nordic Oy
Silvastintie 1
01510 VANTAA

Customer service point: Silvastintie 1, 01510 Vantaa (Mon-Fri 8:30-15:30)

Please note the different opening hours of the customer service point and customer service, thank you.

Customer service: huolto.fi@elcare.com, tel 010 574 5200 (Mon-Fri 9:00-16:00)  

Calling from a mobile phone costs 8.35 cents/call + 17.17 cents/min (VAT 24%). Calling from a landline costs 8.35 cents/call + 6.00 cents/min (VAT 24%)

*Definition of Low Cost/Affordable product:
•A product is considered affordable if its suggested price is 129 euros or less.
•The suggested price is determined by Harman.
•The suggested price may not necessarily be the actual selling price of the product but is Harman's recommended selling price.
•Due to promotional campaigns and special discounts, the price of the product may drop to meet the criteria for Affordable products. However, this does not make the promotional product an Affordable product.